Privacy Policy

Elite Laser Etching respects your privacy. This policy explains how we collect, use, protect, and handle customer information submitted through our website, contact forms, custom project requests, and order communications.

Effective Date: May 20, 2026

This Privacy Policy applies to information collected through Elite Laser Etching website pages, quote requests, contact forms, project forms, email communications, and customer order inquiries.

Information We Collect

We may collect information you voluntarily provide when you contact us, request a quote, submit a custom project, place an order, approve a proof, or communicate with us about an engraving project.

  • Name, phone number, email address, and shipping or billing details.
  • Project details such as names, dates, messages, logos, artwork, photos, personalization instructions, and material preferences.
  • Order details, quote details, proof approvals, delivery instructions, and customer service messages.
  • Basic website usage information such as browser type, device type, pages visited, and general interaction data.

How We Use Your Information

Elite Laser Etching uses customer information to complete and support custom engraving projects, provide quotes, communicate about proofs, process orders, arrange delivery, and improve our customer experience.

  • To respond to inquiries and custom project requests.
  • To prepare estimates, invoices, proofs, artwork layouts, and engraving instructions.
  • To produce, package, ship, and deliver personalized items.
  • To provide customer service, order updates, and follow-up communications.
  • To improve website content, product offerings, and customer service processes.

Personalization Files, Photos, Logos, and Artwork

Customers may submit photos, names, dates, logos, artwork, messages, or other personalization details for custom engraving. These materials are used only for the purpose of preparing, proofing, producing, and supporting the requested project.

By submitting files or artwork, you confirm that you have the right to use those materials for the requested engraving project.

Payment Information

Payment transactions may be processed through third-party payment providers. Elite Laser Etching does not intentionally store full credit card numbers or sensitive payment credentials on its website. Payment information is handled according to the policies and security practices of the payment processor used at checkout or invoicing.

Cookies and Website Tracking

Our website may use cookies or similar technologies to support website functionality, understand visitor activity, improve page performance, and support marketing or analytics features. You can adjust your browser settings to block or delete cookies, but some website features may not function properly.

Sharing of Information

Elite Laser Etching does not sell customer personal information. We may share limited information only when needed to operate our business, complete customer orders, process payments, deliver packages, provide website services, comply with legal requirements, or protect our rights.

  • Shipping carriers may receive delivery information needed to ship an order.
  • Payment processors may receive payment and billing information needed to process transactions.
  • Website, email, hosting, or technical service providers may support normal website and communication functions.

Email and Marketing Communications

If you contact us or request information, we may reply by email, phone, or text when appropriate. If you choose to receive promotional messages, you may request to stop receiving them at any time by contacting us or using any unsubscribe option provided.

Data Security

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, email system, payment platform, or online transmission method can be guaranteed to be completely secure.

Retention of Information

We may retain order records, project details, communications, proofs, artwork files, and transaction-related information as needed for customer service, business records, legal compliance, tax purposes, production reference, and dispute resolution.

Children’s Privacy

Our website and services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

Your Choices

You may contact us to request that we update, correct, or review personal information associated with your customer inquiry or order, subject to business, legal, and recordkeeping requirements.

Policy Updates

Elite Laser Etching may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the website after updates are posted means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.

Elite Laser Etching
Phone: (816) 344-8872
Email: info@elitelaseretching.com

Questions About Your Information?

Contact Elite Laser Etching for questions about privacy, customer records, submitted artwork, or project information connected to your custom engraving order.

Contact Us